Site: North Shore Medical Center, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Prior experience working as a Sterile Processing Tech or Surg Tech strongly preferred. Must have current or prior experience working in a Surgical Services setting.

JOB SUMMARY

Assists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.

Essential Functions:

• Support and educate users on the use of applications. Prepare end-user training materials.
• Create and run reports as needed
• Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.
• Understand user requirements; translate these into functional requirements and assist user with submission for software updates.
• Develop and execute user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
• Assist in identifying and recommending best practices for business analysis, training, and end user support functions.
• Manages surgeon preference cards with correct supplies and instrumentation/ equipment- adapts quickly to changes within the preference card
• Manages materials and items within the surgical department, assigning them to preference cards and ensuring charge capabilities are in place
• Aligns surgical instrumentation sets on cards to be available for surgical procedures to fulfill physician needs for every service and procedure
• Tracks card item usage making recommendations for changes and updates to lists
• Understands the OR/CSR processes and the relationship of accurate cards to allow staff to prepare case carts in all services
• Works closely and collaboratively with OR nursing staff and SPD staff to ensure card updates are accurate and timely

QUALIFICATIONS

Education
Bachelor’s Degree Information Systems preferred
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Experience

• Prior experience working as a CSR or Surg Tech strongly preferred.Experience in information technology, working with business or clinical systems 2-3 years required and Experience providing training and support to end users

Knowledge, Skills and Abilities

• Ability to effectively translate business requirements to functional requirements.
• Possess strong interpersonal skills to effectively communicate with technical and non-technical staff.
• Ability to effectively conduct small to mid-sized meetings, both formal and informal.

• Ability to learn quickly and share insights with teammates.Strong written and verbal communication skills including facilitation and presentation.

ADDITIONAL JOB DETAILS (IF APPLICABLE)Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)

Hearing Constantly (67-100%)
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• Support and educate users on the use of applications. Prepare end-user training materials.
• Create and run reports as needed
• Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.
• Understand user requirements; translate these into functional requirements and assist user with submission for software updates.
• Develop and execute user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
• Assist in identifying and recommending best practices for business analysis, training, and end user support functions.
• Manages surgeon preference cards with correct supplies and instrumentation/ equipment- adapts quickly to changes within the preference card
• Manages materials and items within the surgical department, assigning them to preference cards and ensuring charge capabilities are in place
• Aligns surgical instrumentation sets on cards to be available for surgical procedures to fulfill physician needs for every service and procedure
• Tracks card item usage making recommendations for changes and updates to lists
• Understands the OR/CSR processes and the relationship of accurate cards to allow staff to prepare case carts in all services
• Works closely and collaboratively with OR nursing staff and SPD staff to ensure card updates are accurate and timel