MISSION

AMI is looking for a new brand’s ambassador in-store ASAP

They will be responsible for customer service in the store while complying with retail process.

• Welcoming clients in store in compliance with AMI’s spirit of service
• Advises customers, offers looks and additional products to give the client a AMI look.
• Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file.
• Follow-up on clients, ensure CRM emails are sent after a visit
• Monitoring of personal KPI’s as well as those of the store
• Direct reporting to the store manager and to the assistant store manager
• Respects the application of retail processes in the store
• Ensures customer service meets AMI in-store service standards to guarantee the best service
• Participate in stock management: deliveries, loans, defectives, transfers, cycle counting …
• Ensures that the store is clean and well organized : product presentation, folding, cleanliness, storage, etc.
• Actively participates in the store’s VM implementations and rotations.
• Cashing and management of cashier tools

JOB REQUIREMENTS

• Experience in luxury sales and/or designer clothing and familiar with sales techniques.
• Curious and willing to dedicate yourself to a new project.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
• English and Italian are mandatory.
• Contract: Permanent Contract - Part-time

• Welcoming clients in store in compliance with AMI’s spirit of service
• Advises customers, offers looks and additional products to give the client a AMI look.
• Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file.
• Follow-up on clients, ensure CRM emails are sent after a visit
• Monitoring of personal KPI’s as well as those of the store
• Direct reporting to the store manager and to the assistant store manager
• Respects the application of retail processes in the store
• Ensures customer service meets AMI in-store service standards to guarantee the best service
• Participate in stock management: deliveries, loans, defectives, transfers, cycle counting …
• Ensures that the store is clean and well organized : product presentation, folding, cleanliness, storage, etc.
• Actively participates in the store’s VM implementations and rotations.
• Cashing and management of cashier tool