JOB SUMMARY

The job of the Receptionist and Call Centre Operative is a varied role. The role provides a point of contact for patients and clinical staff as well as the full range of general receptionist administrative duties. The post holder is required to be courteous, sympathetic, and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post.
Making appointments and signposting patients to appropriate services, giving out test results, home visit requests, contacting other providers and actioning tasks from clinicians using our Systm One clinical system.
Answering a high volume of telephones call in to the practice and directing the calls to the appropriate person/team.
We are looking for candidates with a background of customer service and who have experience of dealing with the public over the telephone. Strong administrative and IT skills are essential, as is the ability to work calmly under pressure.
We are keen to seek applicants whose first language is either, Portuguese, Polish, Lithuanian, Slovakian, Romanian or Ukrainian to support our diverse population.

Opportunities exist for Permanent Full and Part Time Receptionist and Call Centre Operatives. The successful candidate must be prepared to work various shifts with a start time of 8am, or a finish time of 6.30pm Monday to Friday. As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of our practice. Your friendly demeanour and excellent customer service skills will make our patients feel welcome and supported.
In return the post offers the opportunity to meet people from all walks of life, together with the job satisfaction of working as an integral part of a friendly team. We always aim to be caring, collaborative, hardworking, innovative, and open. If you share our values, we would love to hear from you.
We are committed to our responsibilities under the Equality Act and welcome applications from all who believe they have the essential requirements for the job.