Permit Coordinator at City of Gig Harbor

Gig Harbor, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

47.75

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Permit coordination, Administrative support, Data entry, Customer service, Communication, Organizational skills, Microsoft Office Suite, Record keeping, Technical writing, Conflict resolution, Time management, Mathematical calculations, Mentoring, Process improvement

Industry

Government Administration

Description

Description Starting Wage: $38.17 - $47.75 Benefits Position Closes: May 21 POSITION OVERVIEW The permit coordinator performs administrative work involving coordination of land-use planning, building, engineering and public works permits and providing administrative support to community development staff. ESSENTIAL FUNCTIONS The job duties and responsibilities represented in this job description do not imply that these are the only duties to be performed. Employees will be required to follow any other job-related instructions and to undertake other projects consistent with the role as requested by a supervisor. Serves as primary contact for community development department, consulting with customers on general and non-technical project specific code requirements and processes. Assists the public in completing permit applications and associated forms. Acts as applicants’ public advocate throughout the permit process by facilitating communications between applicant and technical staff to maintain department performance goals, legal timelines, and timely permit review and issuance. Coordinates and schedules all permit intake, pre-application, project triage, and permit-by-appointment meetings. Processes permit submittals, performs data entry into permit tracking system, and routes submittal information and plans to the appropriate divisions. Reviews building plans, engineering plans, and administrative/discretionary submittal documents for completeness. Prepares building, engineering, land use, impact, and connection fee estimates and coordinates their collection. Issues permits upon approval by division staff. Coordinates issuance of Certificates of Occupancy between all divisions. Tracks permit application and review processes to assure compliance with statutory mandates and department performance goals. Coordinates street naming, assigns address numbers, and maintains the official city address map. Provides data and reports to staff and management related to development permit activity. Serves as department’s lead administrator for use and maintenance of permit tracking system. Recommends and facilitates approved process improvements, fee adjustments, and administrative code provisions to improve customer service and department effectiveness. Assists in training or mentoring newer division staff on permit software and permit processing. May support in leading part-time, temporary, or intern personnel within the division. Maintains punctual and reliable attendance. KEY COMPETENCIES Knowledge of: General office procedures and equipment required; use of "blue-line" copiers and digital photo scanners preferred. Ability to: Communicate effectively with other employees and the public, individually and in groups, verbally in-person and by phone, and in writing. Establish and maintain effective working relationships with other employees and the general public. Maintain composure and use tact, discretion, and courtesy, including with dissatisfied customers. Apply organizational skills and handle multiple priorities with many interruptions. Perform basic mathematical calculations including addition, subtraction, multiplication, and division. Perform tasks with accuracy and reasonable speed. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is primarily performed in a climate-controlled office or conference room setting with a moderate/minimal noise level. Occasionally, some work will occur outside of the office, driving to retrieve archived documents from off-site storage. May be exposed to angry customers. Schedule: Typical business hours are Monday-Friday from 8am-5pm with a one-hour meal break. Alternative work arrangements may be available as decided by the building official/fire marshal following the probationary period. Driving and Travel: Driving would typically be less than 5 hours a workweek. Travel is required to visit other work sites in the area and to attend meetings, trainings, and/or conferences as needed. Overnight travel is possible a few times per year, typically for annual conferences that relate to the position. QUALIFICATIONS EDUCATION AND EXPERIENCE Any combination of education, training and experience that indicates the individual can successfully perform the job may be considered. High school diploma or GED equivalent. Two (2) years of general administrative experience. Two (2) year college or business school program preferred. Work experience in a planning, building, public works, engineering, or similar municipal office performing para-professional tasks and clerical work preferred. Knowledge of computerized land information and permit tracking software preferred. Proficient in Microsoft Office Suite. CERTIFICATES AND LICENSES The following certifications and licenses are required for the position (or must be obtained within the timeframe stated) and must be maintained for the duration of employment. ICC Certification as a permit technician required within one year of hire. A valid Washington State driver’s license (or ability to obtain one within 30 days of hire) and at least two years of driving experience. PHYSICAL CHARACTERISTICS The physical attributes described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit for long periods of time, use hands for keyboarding, talk, hear, read, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately both in person and remotely. Repetitive motions for computer and telephone use. Occasionally they may be required to kneel, reach, bend, crouch, twist, squat, and lift up to 25 pounds. ADDITIONAL REQUIREMENTS A history of and ability to maintain safe and responsible driving that meets the city’s motor vehicle record minimum driving requirements. Ability to pass position relevant pre-employment screening. ADDITIONAL INFORMATION At the City of Gig Harbor, our aim is to extend salary offers that fall within the range from the minimum to the midpoint. These offers will be determined by assessing the applicant's relevant experience in alignment with the requirements of the applied position at the city, alongside a comprehensive evaluation of pay rates for our existing employees engaged in comparable roles. It's important to note that our salary ranges are currently under review and may be subject to adjustment. This position is classified non-exempt and is eligible for overtime under the Fair Labor Standards Act (FLSA). This position is represented by Teamsters 117. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Human Resources at humanresources@gigharborwa.gov. To be considered you must submit and complete an online application that reflects all relevant education and experience which addresses how you meet the minimum and/or preferred qualifications for this position. Applications will be screened beginning May 21st. Interviews are scheduled for June 3rd. The requirements outlined in this job description may be modified to reasonably accommodate individuals with disabilities who are otherwise qualified for employment. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Responsibilities

The permit coordinator manages land-use, building, and engineering permit processes while providing administrative support to community development staff. They serve as the primary point of contact for the public, facilitating communication between applicants and technical staff to ensure compliance with department goals.