PERMIT PROCESSING CLERK

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of the procedures, rules and regulations pertaining to building and related permit application processing.
• Knowledge of the applicable sections of the municipal bylaws and regulations governing the work performed.
• Knowledge of the automated permit and licence information system (Amanda), Bluebeam and/or other E-Plan software as it relates to the work performed.
• Working knowledge of the practices and procedures of other departments concerned with building and related permit matters.
• Knowledge of the department’s customer service goals and vision, and the ability to provide a high level of customer service.
• Ability to deal effectively and courteously with the public, officials and other staff in supplying information and in explaining bylaws, and regulations related to the work performed.
• Ability to establish, develop, and maintain effective working relationships with external customers and internal departments.
• Sufficient ability to read and assess building plans on a level commensurate with assigned duties with minimal supervision.
• Skill in the use of a computer terminal, standard office equipment, as well as software programs such as Microsoft Outlook, Word and Excel.
• Ability to understand, communicate and carry out, oral and written instructions.
• Ability to effectively prioritize workflow and perform tasks simultaneously.
• Ability to work well under pressure and deal with stressful situations with tact and professionalism.
• Ability to use REDMS or a similar records management system.
• Ability to successfully clear a Police Information Check.

QUALIFICATIONS AND EXPERIENCE:

• Successful completion of Grade 12 or equivalent, supplemented by up to one (1) year of courses related to building technology, office administration, and/or a related field, plus a minimum of one (1) year of related work experience in office and customer service environments.
• Experience working in a Municipal permits department is preferred.
• An equivalent combination of related education and work experience may be considered.
• Valid Class 5 Driver’s License for the Province of British Columbia.

• Receiving and ensuring the completeness of applications prior to conveying them to the appropriate departments.
• Researching and transferring information to assist plan reviewers.
• Monitor files and status of applications, and act as a liaison between the public and building/plumbing inspectors.
• Provide information and assistance to staff and the public on permit-related matters.
• Maintain details of all applications on a computer terminal.
• Provide follow-up on existing permits (expired, cancelled, extension, revisions and transfers of permits).
• Provide status of permits via “Fee letter” with requirements for permit review then issuance.
• Exercise appropriate independence of judgement and action within clearly defined policies and procedures.
• Prepare statistical reports for Homeowner Protection Office (H.P.O.) office and for other Government Agencies as required.