Personal Assistant and Quality Lead - The Cape Town EDITION Hotel (Pre-open at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Quality Assurance, Guest Satisfaction Analysis, Quality Auditing, Stakeholder Management, Office Management, Meeting Coordination, Document Preparation, Record Keeping, Multitasking, Communication, Organizational Skills, Customer Service, Training, Digital Tool Proficiency, Time Management

Industry

Hospitality

Description

POSITION SUMMARY This role provides high-level administrative and operational support to the Executive Team, while contributing to the effective implementation and continuous improvement of quality assurance processes aligned with the company’s mission, brand standards, and customer expectations. The position plays a key role in championing the Quality function, fostering a culture of excellence, and supporting change initiatives aimed at enhancing guest satisfaction, employee engagement, and overall property performance. Key responsibilities include: * Development, implement and monitor quality assurance processes and continuous improvement initiatives. * Analyze, track and assess Guest Satisfaction Survey Data. * Conduct Quality audits across all departments, follow up on action plans and monitor progress. * Train all departments on Quality Audits and Standards alongside the Training Manager. * Act as the custodian of all quality related audits including submissions and pre-work * Be present within the operation and connect with Hotel Guests * Act as a point of contact for internal and external stakeholders, managing communications in a professional and timely manner. * Welcome and assist visitors, identifying their needs and directing them appropriately. * Manage correspondence by reviewing, drafting, and responding to routine communications, ensuring accuracy and consistency. * Organize, maintain, and update digital and physical filing systems for records, reports, and documentation. * Prepare and edit letters, reports, presentations, and other business documents using standard office software. * Schedule meetings, prepare agendas, take minutes, and ensure follow-up on action items. * Manage incoming and outgoing mail and communications across multiple channels. * Maintain and update databases, ensuring accurate record-keeping and efficient information retrieval. * Support guest experience by logging, tracking, and coordinating responses to requests and feedback, ensuring timely resolution. * Facilitate smooth office operations by coordinating resources and supporting administrative processes including travel arrangements. * Use and maintain standard office equipment and digital tools to ensure efficient workflow. * This role requires strong organizational, communication, and multitasking skills, along with a proactive mindset and a commitment to excellence and continuous improvement. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-Onsite EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

This role provides high-level administrative support to the Executive Team while leading quality assurance processes and continuous improvement initiatives. Key duties include conducting quality audits, analyzing guest satisfaction data, and managing professional communications for internal and external stakeholders.