Posted: 20/08/2025
Closing Date: 17/09/2025
Job Type: Permanent - Full Time
Location: Ascot - Branch
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
The Personal Banker 2 is the first point of contact for branch customers, responsible for delivering exceptional service while deepening relationships. The role supports customers in achieving their financial goals by understanding their banking needs and ensuring compliance with risk and regulatory requirements.

• Support the branch team to achieve personal lending, service, and operational outcomes
• Manage member enquiries and provide tailored information on Qudos products and services
• Assist with personal lending applications, including data entry, document preparation, and member communication
• Handle complex member needs, cash transactions, and account maintenance
• Support members with digital banking and escalate queries or complaints as needed
• Actively cross-sell products and make outbound calls to new and prospective members
• Record sales activity in Prosper and follow up on future opportunities and referrals
• Achieve set KPIs and contribute to team presentation and service standards
• Participate in service training, including FX and insurance
• Ensure compliance with policies, procedures, and statutory requirements
• Promote a safe work environment and report WHS incidents promptly
• Constructively challenge and escalate concerns through appropriate channels
• Perform additional duties as directed by Qudos Bank Management.