IT STARTS HERE. WITH BENDIGO BANK… AND YOU.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.
Your role as a Personal Banker (known internally as a Customer Relationship Officer) is to deliver an exceptional experience by meeting customers end-to-end banking needs.
Whether you’re assisting customers with enquires, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests
• Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities
• Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, full-time position located in Samford. (Only 30 minutes from the Brisbane CBD.
The roster is 76 hours per fortnight.

WHAT YOU’LL BRING TO THE ROLE

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Proven ability to achieve sales results through solutions that truly meet customer’s needs
• Confidence to communicate with new and existing customers face to face and over the phone
• The ability to quickly build relationships and rapport with customers and colleagues
• Eagerness to understand and share what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in consumer lending - a plus but certainly not essential

In this dynamic and high-impact role, you’ll make your mark by:

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests
• Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities
• Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way