PERSONAL BANKER at SHELBY COUNTY STATE BANK

Ida Grove, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Banking Regulations, Compliance, Problem Solving, Multitasking, Organization, Teamwork, Technical Knowledge, Data Processing, Mathematics, Public Speaking, Community Engagement, Digital Banking, Cross-Selling

Industry

Banking

Description

Description The Personal Banker is responsible for developing and maintaining banking relationships by actively prospecting new clients and engaging existing ones. This role requires in-depth knowledge of deposit products and services, including checking, savings, IRAs, safe deposit boxes, debit cards, and digital banking platforms. A working understanding of credit-related products such as overdraft protection, home equity lines of credit, and credit cards is also essential. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to: Open new accounts, ensuring proper and timely completion of all CIP and compliance documentation. Deliver exceptional customer service by listening, empathizing, and providing effective solutions. Identify customer needs and recommend appropriate products and services; cross-sell bank offerings effectively. Address and resolve customer inquiries and issues promptly and professionally. Participate in business development efforts to attract and retain customers. Maintain compliance with all bank policies, regulations, and procedures. Branch & Team Responsibilities: Rotate vault balancing duties. Greet customers in a warm, courteous, and professional manner, both in person and via phone. Foster a positive, team-oriented work environment. Complete all assigned training and development programs within designated timeframes. Compliance & Regulation: Maintain knowledge of and adhere to regulations such as the Bank Secrecy Act, Anti-Money Laundering, OFAC, and others. Report any compliance issues or violations in accordance with the SCSB Compliance Accountability Program. Professionalism & Community Engagement: Present a professional image at all times. Actively participate in community initiatives representing the Bank. Stay current on industry trends and regulatory changes, integrating this knowledge into daily operations. Other Duties: Perform additional tasks as assigned by leadership. SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS EDUCATION and/or EXPERIENCE Required: High school diploma or equivalent; minimum of one year of relevant experience. Preferred: Associate’s or Bachelor’s degree; 3+ years in a retail banking environment. Skills & Abilities: Strong oral and written communication skills Excellent customer service and sales aptitude Ability to multitask, prioritize, and stay organized Strong PC skills; proficiency in Microsoft Office Ability to work independently and as part of a team Regular and predictable attendance is essential Technical Knowledge: Familiarity with banking regulations and compliance procedures Data processing skills; experience with Adobe Acrobat Pro and Photoshop Elements is beneficial Experience with Business Objects is a plus Desired: · 3+ years’ experience in retail bank setting · Associates or Bachelor’s degree · Sales experience Computer and data processing literacy required, including adept experience with Microsoft Office programs. Experience with Business Objects is helpful, but not required. Bank regulation and compliance is required. Mathematical, organizational and verbal and written communication skills required. Must be highly motivated with good communication skills, autonomous, and capable executing tactical plans in line with strategic objectives. LANGUAGE SKILLS Language: Ability to read and interpret legal documents, policies, and procedures. Strong business writing and public speaking skills. Math: Proficiency in applied math techniques such as variance and correlation analysis. Reasoning: Ability to solve complex problems, interpret instructions, and work with abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license required for travel between branches, training, and customer visits Foreign language skills helpful, but not required PHYSICAL Requirements Frequently required to sit, talk, hear, and use hands Must be able to lift/move up to 10 lbs regularly and up to 50 lbs occasionally Requires specific vision abilities, including depth perception and color vision Must be able to work from any of the North Branch locations (Odebolt, Ida Grove, Danbury or Mapleton, IA) and occasionally work beyond standard hours. WORK ENVIRONMENT Disclaimer This job description is not exhaustive and may be adjusted by management. Employment is at-will and may be terminated by either party at any time, with or without cause. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. EEO | Member FDIC

Responsibilities

The Personal Banker is responsible for developing and maintaining banking relationships by prospecting new clients and engaging existing ones. This includes opening new accounts, delivering exceptional customer service, and participating in business development efforts.