Personal Banker at Standard Bank - UK

Uyo, Akwa Ibom State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Understanding, Active Listening, Product Knowledge, Risk Identification, Cross-Selling, Needs Analysis, Communication, Problem Solving, Time Management, Team Working, Customer Service, Sales, Banking Processes, Credit Maintenance, Account Management

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions. Key Responsibilities Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals. Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc). Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities. Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately. Qualifications University Degree Experience Required At least 3 years' experience banking experience preferably in a customer-facing role, with a strong background in relationship management. Additional Information Behavioural Competencies: Articulating Information Embracing Change Establishing Rapport Following Procedures Managing Tasks Meeting Timescales Producing Output Seizing Opportunities Showing Composure Team Working Upholding Standards Valuing Individuals Technical Competencies: Active Listening Banking Process & Procedures Customer Understanding ( Consumer Banking) Product and Services Knowledge Product Knowledge (Consumer Banking) Risk Identification Telephone Caller Handling Business Segment: Personal & Private Banking

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Responsibilities

The Personal Banker will proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions. Key responsibilities include establishing and strengthening customer relationships, conducting needs analyses, and identifying cross-sell opportunities.