Personal Banker at Standard Bank - UK

Umuahia, Abia State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship management, Customer service, Financial services, Lending processes, Credit maintenance, Needs analysis, Cross-selling, Portfolio management, Revenue maximization, Risk management, Banking procedures, Consumer banking, Product knowledge, Communication, Strategic planning

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions. Key Responsibilities Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals. Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc). Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities. Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately. Qualifications University Degree Experience Required At least 3 years' experience banking experience preferably in a customer-facing role, with a strong background in relationship management. Additional Information Behavioural Competencies: Checking Things Convincing People Developing Expertise Developing Strategies Embracing Change Establishing Rapport Examining Information Exploring Possibilities Following Procedures Generating Ideas Impressing People Interacting with People Inviting Feedback Meeting Timescales Pursuing Goals Seizing Opportunities Showing Composure Taking Action Team Working Thinking Positively Technical Competencies: Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Acceptance & Review Customer Understanding ( Consumer Banking) Processing Product Knowledge (Consumer Banking) Business Segment: Personal & Private Banking

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Responsibilities

The Personal Banker will proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions. Responsibilities include identifying cross-sell opportunities, conducting needs analyses, and ensuring customers are well-informed about lending and credit processes.