Personal Banker at Vibrant Credit Union

Moline, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

39.24

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Member Relationship Management, Cross-selling, Account Management, Customer Service, Communication Skills, Goal Oriented, Compliance, Risk Management, Financial Advice, Outbound Calls, Lead Generation, Digital Banking Guidance, Inquiry Resolution

Industry

Financial Services

Description

Description Position Overview: The Personal Banker for Deposit Sales is responsible for managing inbound and outbound sales in a call center setting or branch setting, while ensuring member service expectations are met. Requirements What You Will Do: Member Relationship Management Build and maintain strong relationships with members both in-person, over-the-phone and digitally Understand members’ financial needs and recommend appropriate banking products and services Provide personalized financial advice and solutions Sales & Product Knowledge Promote and cross-sell banking products such as checking/savings accounts, CDs, mortgages, credit cards, and loans Proactively reach out to potential and existing customers through outbound calls Work assigned lead lists to generate new business and deepen relationships with current clients Follow up on warm leads from marketing campaigns, referrals, and branch interactions Stay informed on financial products, policies, and regulatory requirements Meet or exceed sales and outreach goals Account Management & Customer Service Assist members with opening and managing accounts Resolve member inquiries, issues, and complaints efficiently Provide guidance on digital banking services and account security Compliance & Risk Management Ensure adherence to banking regulations Maintain confidentiality of member information Spot signs of fraudulent activity and escalate concerns appropriately Our Ideal Candidate High School Diploma or equivalent.?Associate degree in business, communication, or related field preferred? Three years’ proven sales experience in the banking industry. General banking knowledge preferred, specifically related to deposit accounts (checking, savings, certificate of deposits, debit and credit cards) Ability to conduct job related tasks in either a call center setting or within a branch with direct member contact Self-motivated and goal oriented.? Enjoys being in a competitive and sales-driven environment? Committed to achieving success through activity-based efforts? Exceptional communication skills and has a genuine ability to connect with people? Excited and eager to contribute to the foundation of our business model? Reports to Deposit Sales Manager Environmental and Physical Activity Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Personal Banker manages inbound and outbound sales activities within a call center or branch setting while ensuring member service expectations are met. Key duties involve building member relationships, recommending appropriate banking products, and proactively reaching out to generate new business.