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Personal Banking Advisor.Egypt- NEO - Customer Experience.Client Experience at Mashreq Careers
, , Egypt -
Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Problem Resolution, Sales Conversion, Product Explanation, Root Cause Analysis, Feedback Capture, Telephone Communication

Industry

Banking

Description
Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development. Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.
Responsibilities
The advisor will interact with customers via telephone to understand their banking needs, provide excellent service, and resolve issues immediately. Responsibilities also include converting sales opportunities to meet targets and clarifying procedures and products.