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Personal Banking Advisor.Egypt- Retail Customer Experience.Client Experienc at Mashreq Careers

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Resolution, Sales Conversion, Product Explanation, Root Cause Analysis, Fee Reversals, Telephone Communication, Customer Loyalty

Industry

Banking

Description

Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development. Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.

Responsibilities

The role involves interacting with customers via telephone to understand their banking needs, providing excellent service to foster loyalty, and resolving issues immediately. Responsibilities also include converting sales opportunities to meet financial targets and clarifying procedures and products.