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Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experie at Mashreq Careers
, , Egypt -
Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Problem Solving, Sales, Communication, Banking Procedures, Product Knowledge, Feedback Reporting, Root Cause Analysis

Industry

Banking

Description
Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development. Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.
Responsibilities
The Personal Banking Advisor interacts with customers over the phone to understand their banking needs and provide excellent customer service. They also resolve problems, convert sales opportunities, and capture customer feedback for product development.