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Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experie at Mashreq Careers
, , Egypt -
Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Phone Communication, Sales Conversion, Problem Solving, Retail Banking, Root Cause Analysis, Customer Feedback Collection

Industry

Banking

Description
* Interact with customers over the phone to understand their banking needs. * Provide excellent customer service to achieve customer loyalty. * Resolve problems over the telephone on the spot. * Convert sales opportunities to meet financial targets. * Clarify and explain procedures and products over the telephone. * Capture and report customer feedback towards continual product development. * Operates in a Call Centre environment where the interface with customers is over the telephone. * Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. * Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.
Responsibilities
The role involves interacting with customers via telephone to provide banking information, resolve issues, and convert sales opportunities. It also requires capturing customer feedback and performing root cause analysis for charge reversals.