Personal Banking Advisor - Rhodes Shopping Centre (Mandarin-speaking) at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Mandarin language, Resilience, Numerical capability, Cash handling, Financial transactions, Communication, Relationship management, Adaptability, Problem solving, Accuracy

Industry

Financial Services

Description

* Permanent full-time opportunity available at Westpac’s Rhodes Shopping Centre branch * Be a part of our ambition to be our customers’ #1 bank and partner through life * Empower our customers to make the most of their money As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day! This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday. This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and the flexibility to do so is essential. What do I need? * Mandarin language capability is highly advantageous * Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets * Resilience, with an ability to remain calm and composed whilst managing challenging situations * Comfortable in working towards sales / referral targets and calling customers over the phone * Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy * An energetic personality coupled with a genuine passion for helping people! * The will to learn and adapt to new banking procedures and technologies No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us! Our Promise to You We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * A variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives. Create Your Future Today To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, Sustainability and Flexibility’ section.

Responsibilities

You will welcome customers to the branch, engage in meaningful conversations to identify their needs, and provide tailored banking solutions. Additionally, you will assist customers with financial goals and refer them to specialized teams when necessary.