OVERVIEW

We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle inquiries efficiently while maintaining a high level of professionalism.

SKILLS

• Strong customer service skills with a focus on delivering an excellent experience.
• Proficient in data entry with attention to detail for accurate record-keeping.
• Bilingual or multilingual capabilities are highly desirable (English/Cantonese preferred).
• Excellent communication skills with a clear phone etiquette.
• Ability to analyze customer needs and provide tailored solutions.
• Sales experience is a plus, particularly in up selling products or services.
• A friendly demeanor with the ability to build rapport with customers quickly. Join us in providing outstanding service while growing your career in a supportive environment!
  Job Type: Full-time
  Pay: $20.00-$21.00 per hour
  Work Location: In perso

• Respond to customer inquiries via phone, email, or chat in a timely and courteous manner.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with order placement, modifications, and cancellations.
• Utilize data entry skills to maintain accurate records of customer interactions and transactions.
• Identify customer needs and recommend appropriate solutions or products.
• Engage in upselling opportunities to enhance customer satisfaction and drive sales.
• Conduct analysis of customer feedback to improve service delivery and address concerns effectively.
• Maintain a positive attitude while managing challenging situations or complaints from customers.