Personal Banking Specialist - 520 Collins St, Melbourne at Westpac Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Financial Needs Analysis, Relationship Management, KPI Achievement, Banking Products, Referral Management, Numerical Literacy, Systems Navigation, Resilience

Industry

Financial Services

Description

* Permanent full-time opportunity available at Westpac’s 520 Collins St branch * Take your career to the next level in this senior customer service and sales role * Get things happening for our customers – and your career What’s the role? Our Personal Banking Specialist roles at Westpac are senior positions within our branch network that will see you proactively engage with customers in-person and over the phone to uncover their financial needs. Utilising your expertise in Westpac’s suite of banking products, you will assist customers in achieving their financial goals by recommending the most appropriate products for their individual needs, referring them to our specialist banking teams such as Home Loans and Business Banking when needed. This rewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empowering our customers to make the most of their money. Additionally, this role will afford you the opportunity of being second in-charge during Bank Manager leave - meaning it is perfect for those looking towards a future career in leadership! This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday. What do I need? * Superior experience in a customer-facing / phone-based sales role * Proven experience of exceeding performance KPIs with an uncompromising commitment to delivering an exceptional customer service * Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same! * Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success * Comfortable when working with numbers and adept at navigating multiple systems No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us! Our Promise to You We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * A variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives. Create Your Future Today To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, Sustainability and Flexibility’ section.

Responsibilities

Proactively engage with customers to identify financial needs and recommend appropriate banking products. Drive sales and referral targets while providing leadership support as second-in-charge during the Bank Manager's absence.