Personal Financial AdvocateN - Henrietta NY at Kinecta Federal Credit Union

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

24.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Handling, Customer Service, Retail Sales, Financial Analysis, Communication Skills, Data Entry, Interpersonal Skills, Problem Solving, Mathematical Reasoning, Member Services

Industry

Financial Services

Description

Personal Financial Associate / Advocate GENERAL SUMMARY: Under general supervision of the Mgr. Asst Retail Services or Mgr. Retail Service, perform duties related to member services and sales production, conducting member conversations; the Select Employer Groups development and business expansion. This position will complete standard teller transactions accurately and provide information on all products and services to members in a timely, courteous, and efficient manner. MINIMUM QUALIFICATIONS: Knowledge, Skills, and Abilities: • Knowledge of features and benefits of Credit Union products and services to solicit, explain, and discuss with members. This information may be acquired through on the-job and formal training programs. • Knowledge of corporate sales training programs and ability to execute on these to fulfill members needs and train members of the sales team. Information relating to specific Credit Union programs may be acquired through on-the-job and formal training programs. • Strong communication skills (written and orally) • Basic computer skills needed for accurate data entry of member and loan account information, and to create and revise general correspondence. • Effective interpersonal skills. • Strong cash handling/customer/member service skills. • Ability to analyze members’ financial needs and provide related information and/or data to demonstrate product and service benefits. • Ability to listen, observe and interpret people and situations. • Ability to analyze and solve problems. • Ability to interact with staff, members and others encountered in the course of work. • Ability to learn and apply new information or skills. • Ability to perform highly detailed work on multiple, concurrent tasks. • Ability to use math and apply mathematical reasoning and abstract statistical concepts. Education, Training and Experience: Potential candidates for this position must meet the following requirements: • A minimum of 1 year of retail sales and service experience. • Successful completion of Kinecta Internal certification programs (Level I and Level II). One year of relevant professional-level work experience may be substituted for one year of required education. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Responsibilities

Perform member services and sales production, including conducting member conversations and executing standard teller transactions. Focus on business expansion and the development of Select Employer Groups while providing product information.