Reporting to: Manager, People and Performance
Location: Montreal, Execaire Aviation FBO
Schedule: Monday-Friday, 40 hours/week, hours vary depending on flight schedule. Transitioning long-term to four days on four days off, 11-hour shifts plus a one-hour unpaid break.
Starting Salary: $55,000 per annum

YOU’LL FIT RIGHT IN IF YOU:

• Focus on getting things right, down to the last detail.
• Are good at handling change and can adjust to new situations.
• Communicate effectively in French and English, both verbally and in writing.
• Find solutions and working together to find a compromise that everyone can be okay with.
• Are passionate about providing exceptional customer service.
• Have empathy and understanding to navigate social situations effectively.
• Are committed to growth by seeking and providing constructive feedback.
• Have good analytical thinking and organizational skills.
• Have great judgment and decision-making skills.
• Can roll with the punches without getting flustered.
• Are a humble and collaborative team player and are ready to pitch in wherever you’re needed.
• Thrive in a fast paced and agile environment.
• Play well with others.

ABOUT US:

A passion for aviation and providing exceptional service formed the foundation of AirSprint’s introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians’ personal and professional lives. We do this with values of “Safety, Service, People, Integrity, Humility, and Community.”
AirSprint’s mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.
To learn more about working with AirSprint visit us at www.airsprint.com or watch our video.
AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources at humanresources@airsprint.com

IN THIS ROLE YOU WILL:

• Accurately respond to client travel needs, ensuring all trip details and preferences are communicated and loaded into the flight scheduling software.
• Proactively arrange Owners’ requests for ground logistics, such as catering, transportation, expediting of unaccompanied goods, passenger mobility aids, etc.
• Provide exceptional customer service to AirSprint’s high-end clientele; building strong, professional relationships to better anticipate and understand our Owners’ needs.
• Conduct quality control checks for ground logistics, in-flight requests, and trip details.
• Ensure a presence in our Execaire Montreal’s VIP lounge, providing support and assistance to owners as needed.
• Coordinate and monitor commissary supplies and restocking to ensure seamless onboard experiences for flights operating out of YUL.
• Run occasional errands and procure special items to meet last-minute or high-touch service needs.
• Complete and submit timely expense reports.
• Support Calgary-based PFC initiatives when needed, including coordinating pre-arranged transportation, same-day checks and Owner gifts.
• Support departmental projects and complete additional tasks as assigned by the Director of Owner Experience or Owner Services Management.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Written and oral proficiency in both French and English
• A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end, VIP clientele.
• Post-secondary education in Travel, Hospitality, Public Relations, or a related field.
• Intermediate proficiency using MS Office including Word, Excel and Outlook.
• The ability to obtain a RAIC.
• A valid driver’s license and have access to reliable transportation for errands.