PERSONAL INJURY CLAIMS HANDLER

Location: Chester
Salary: £25,500
Contract Type: Full-time
Proximo Legal Services is a respected law firm specialising in credit hire and personal injury. With a reputation for excellence, we’re expanding our team and looking for a dedicated Claims Handler to join our Chester office. This is a fantastic opportunity for someone seeking career growth in a supportive and dynamic legal environment.
As a Personal Injury Claims Handler, you’ll take ownership of your own caseload of pre-litigated personal injury claims, managing each case from initial instruction through to resolution. Your role will involve handling all aspects of the claims process—obtaining and disclosing medical reports, liaising with clients, negotiating settlements, and issuing proceedings where required.
You’ll be working with our in-house case management system (Proclaim) and will regularly communicate with clients, insurers, medical experts, and legal professionals. You’ll also be expected to instruct experts, prepare court bundles, and ensure that billing is completed accurately and efficiently in line with firm policies.

• Manage your own caseload of pre-litigated personal injury claims from start to finish.
• Collaborate effectively within a team, contributing to a dynamic and ambitious department with clear progression pathways.
• Handle all aspects of case progression, including obtaining and disclosing medical reports, client liaison, settlement negotiations, and issuing proceedings where necessary.
• Maintain client confidence by setting and managing expectations throughout their case.
• Work with our in-house case management system (Proclaim), communicating with clients, insurers, medical experts, and legal representatives.
• Instruct experts and prepare court bundles as required.
• Accurately bill and recover fees in accordance with firm policies.
• Ensure all matters are dealt with in a timely, efficient, and cost-effective manner.
• Maintain proper financial control of client files and record chargeable time in line with agreed targets.
• Regularly bill clients in line with engagement letters and firm guidelines.