Personal Injury Closing Manager - Performance BONUS! - Legal Experience Req at The Ward Law Group, PL

Miami Lakes, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

125000.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Legal Operations, Financial Negotiation, Team Leadership, Performance Management, Process Optimization, Litify, Salesforce, Excel, Data Analysis, Bilingual, Spanish, Strategic Planning, Workflow Automation, KPI Tracking, Mentoring

Industry

Law Practice

Description

Company Description The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas. Job Description This position is fully on-site at our office in Miami Lakes. Salary: $85,000 - $125,000 annually The Reduction (Closing) Manager is responsible for leading, optimizing, and scaling the firm’s Reductions Department — a critical post-settlement function that ensures fair, accurate, and efficient negotiation of medical bills, liens, and case closings. This role blends data-driven performance management with hands-on leadership, ensuring that all Reductions Specialists perform at peak efficiency while maintaining exceptional client service and adherence to legal and operational standards. The ideal candidate will be a strategic thinker with deep operational expertise, capable of identifying bottlenecks, implementing measurable process improvements, and mentoring team members to achieve excellence. Key Responsibilities Operational Leadership Lead, coach, and manage the Reductions team to meet performance goals related to case turnaround times, negotiation outcomes, and client satisfaction. Oversee all workflows related to post-settlement reductions, ensuring efficiency, compliance, and accuracy. Establish and maintain departmental KPIs (e.g., monthly deposits, closing statement turnaround, and Google review goals). Monitor workload balance, productivity, and performance metrics using Litify and business intelligence dashboards. Process Optimization Analyze reduction processes to identify inefficiencies, redundant steps, or delays in case closure. Implement workflow enhancements using automation, data tracking, and quality control measures. Collaborate with the Intake/Senior Case Manager and Medical Management teams to ensure seamless case handoffs. Develop and document standard operating procedures (SOPs) to maintain consistency and compliance. Negotiations Oversight Guide and support Specialists in negotiating with medical providers, hospitals, and insurance adjusters to achieve optimal reductions for clients. Oversee the quality and accuracy of negotiation documentation, communication logs, and follow-up actions. Ensure all reductions are submitted within 48 hours of receipt, maintaining compliance with firm-wide service standards Team Development & Coaching Provide real-time coaching and feedback based on performance data and client feedback. Conduct regular team meetings and one-on-ones to reinforce accountability, celebrate wins, and address challenges. Coordinate ongoing training to keep the department current with negotiation strategies, legal requirements, and company policies. Client Experience & Quality Assurance Maintain the firm’s commitment to service excellence by ensuring clients receive timely updates and transparent explanations of settlement and reduction outcomes. Review client communication protocols to ensure consistency, empathy, and professionalism. Partner with leadership to identify opportunities to enhance the post-settlement experience. Qualifications 5+ years of experience in operations management, legal operations, financial negotiation, or a high-volume process-driven environment. Experience managing teams of 10+ in performance-based roles. Proven track record of implementing data-driven improvements and meeting departmental KPIs. Strong leadership and interpersonal skills with the ability to coach diverse teams. Proficiency in Litify (Salesforce), Excel, and other performance management or BI tools. Excellent negotiation, analytical, and communication skills. Bilingual fluency in English and Spanish required. Skills & Competencies Analytical Excellence: Ability to translate performance data into actionable strategies. Execution-Focused Leadership: Hands-on approach to driving accountability and outcomes. Process-Oriented: Skilled in identifying inefficiencies and designing scalable solutions. Client-Centric Mindset: Ensures all operations reflect the firm’s high service standards. Adaptability: Excels in a fast-paced, evolving environment. Additional Information Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year. Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense. Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm. Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage. Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.

Responsibilities

The Closing Manager will lead, optimize, and scale the Reductions Department by managing team performance and improving post-settlement workflows. This role involves overseeing medical bill negotiations, ensuring departmental KPIs are met, and mentoring staff to maintain high service standards.