Are you an experienced motor claims professional with strong leadership skills? We’re looking for a PI Team Leader to join our successful and dynamic Claims Motor department at Broker Direct Plc.
As a PI Team Leader, you’ll play a key role in managing a busy team, ensuring high standards of customer service, and handling complex claims. This is a great opportunity for someone with significant senior claims experience who enjoys coaching others, leading by example, and making a real difference to customers and colleagues alike.
Type: Full-time, Permanent
Location: Deakins Park, Blackburn Road, Egerton, Bolton, BL7 9RW
Hours: 35 hours per week
Hours of work: Monday-Friday 9 am - 5 pm, Flexible working patterns available.
Salary: From £35,000.00, dependent on experience.
Benefits: Support with relevant industry Qualifications, Sociable Hours, Free Parking and much more!

KEY ATTRIBUTES & SKILLS:

• Excellent Customer Service & Communication Skills: Confident handling complex queries and building strong relationships with customers, brokers and colleagues.
• Leadership Ability: Proven experience coaching, mentoring and managing staff effectively.
• Motor Claims Experience: Substantial experience in a senior motor claims role is essential.
• Organisation & Prioritisation: Able to manage multiple demands, delegate effectively and meet strict deadlines.
• Problem-Solving: Skilled at handling escalated complaints and identifying potential fraud or complex liability issues.
• Commitment to Development: CII Certificate of Insurance (Dip CII or working towards would be advantageous).
• IT Skills: Confident using MS Office (Word, Excel, Outlook) and in-house systems.

• Lead, support and mentor a team of claims handlers, providing coaching, training and day-to-day guidance.
• Manage a varied caseload of motor claims from first notification to settlement, ensuring service excellence.
• Handle escalated and complex cases, including complaints up to FOS level.
• Monitor workloads, allocate tasks effectively and ensure deadlines and service standards are met.
• Assist with recruitment, training, appraisals and performance management within the department.
• Review and improve processes to minimise leakage and ensure compliance with FCA and company standards.
• Promote a positive, collaborative team culture while supporting departmental objectives.
• Chair team meetings and complete regular team reports.
• Provide support to the Head of Motor Claims with audits, quality checks and continuous improvement initiatives.
• Liaise with external stakeholders, including solicitors, insurers and accident management companies.
• Ensure accurate and timely allocation of tasks within departmental and FCA guidelines.
• Take a proactive role in identifying potential fraud, questionable underwriting or high-risk claims.