Personal Injury Virtual Legal Assistant (REMOTE) at The Ward Law Group, PL

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

1000.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Calls, Screening Calls, Routing Calls, Relaying Messages, Document Management System, Clerical Support, Faxing, Copying, File Organization, Client Communication, Insurance Information Gathering, Medical Records Request, Billing Statements Request, Communication With Insurance Companies, Administrative Duties, Case-Related Duties

Industry

Law Practice

Description

Company Description The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land. Our core values center on service to our clients, our teammates, and our community, along with a strong commitment to faith, accountability, leadership, and continuous growth. Job Description Compensation: USD $1,000+ per month (based on experience) Please submit your resume in English. If selected to proceed, you will receive an email invitation to complete a Willo video self-interview. Applicants may also be required to complete a brief values assessment as part of the selection process. As a Virtual Assistant, you will work remotely from home as an independent contractor. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. Responsibilities will vary by department and may include, but are not limited to: • Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned Qualifications Fluent in both English and Spanish (spoken and written) Willingness to work overtime as needed Strong written and verbal communication skills • Resourceful and proactive in resolving issues Self-motivated with the ability to multitask Able to work independently with minimal supervision Additional Information Equipment Requirements: Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 16 GB RAM 256 GB SSD Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5 8 GB RAM 256 GB SSD Internet: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable Internet Speed: 30 Mbps download 15 Mbps upload Latency (Ping): Under 100ms USB noise-cancelling headset Webcam for daily meetings

Responsibilities

Responsibilities include managing incoming communications by answering, screening, and routing calls, taking messages, and logging interactions into the document management system. The role also involves providing clerical support, maintaining client communication, and handling tasks like obtaining insurance information and requesting medical records.