Personal Lending Consultant(Job Number: 250000GS)
Description
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
The Personal Lending Consultant position engages with our members and prospective members to provide outstanding lending and banking outcomes within the Personal Lending Team and is primarily responsible for covering personal lending leads to funding. This position will build and maintain an active lending pipeline in line with performance goals and will demonstrate a commitment to member retention by identifying opportunities to create value for the member.

• Assesses and validate loan applications, utilising a risk-based approach to ensure compliance with RACQ Bank’s lending products, securities, systems, policies, and procedures to ensure high-quality loan submissions and emphasises first-time-right commitment to maximising loan quality.
• Maintain an understanding of RACQ Bank lending products, securities, systems, policies, procedures, and complementary products and applies this knowledge confidently in loan processing.
• Manage the member relationship ensuring timely and transparent communication to provide an outstanding member experience.
• Identify opportunities to create value for members and demonstrates a commitment to member retention
• Complete credit validation assessments in accordance with the bank’s credit guidelines, ensuring that the member meets all lending guidelines, including serviceability, to maintain accuracy and quality assurance.
• Builds and maintains an active lending pipeline with end-to-endmember resolution of application submitted.
• Continuously improve relevant technical knowledge of RACQ Bank loan systems and processes to maintain accuracy and quality assurance.