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One Broker (part of the Jensten Group) are looking for a Personal Lines Account Handler to join our Thatched Property team on a full-time, permanent basis.
While Jensten have recently celebrated becoming a company of 1000 employees, our Norwich office is made up of a very friendly 70 + people. This exciting opportunity sits within our successful and growing Thatched Property team - a team that handles a unique scheme with over 3 million GWP, managing 2.5 thousand policies! This is a great opportunity for someone who wants to utilise and develop their insurance knowledge and truly make a difference.

ABOUT US:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.
Launched in 2018 Jensten is one of the UK’s largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd’s and London Market broking, and specialist underwriting arms.
We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.
And that is why you should join us!
Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.

Providing comprehensive customer service to meet the insurance needs of our clients
Checking policy documentation for accuracy and forwarding to clients or liaising with insurers
Negotiating and inviting renewal of allocated client’s policies, ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions.
Dealing with and processing mid-term adjustments
Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday /absence.
Liaising with Claims department over claims queries and reports
Creating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments etc in line with the Broking Manual and Company Procedures