Personal Lines Client Support Specialist at King Risk Partners, LLC

Uttlesford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Personal Lines Insurance, Communication Skills, Interpersonal Skills, Computer Skills, Database Software, Typing Skills, Telephone Systems, Stress Management, Policy Explanation, Customer Inquiry Response, Payment Processing, Document Management, Complaint Management, Upselling, Cross-Selling

Industry

Insurance

Description

Description Candidates must have an active property and casualty license. King Risk Partners is seeking a Personal Lines Customer Service Representative to join our team in Wethersfield Connecticut. 35 hours per week: Monday - Thursday: 8:30AM - 3PM Friday: 8:30AM - 12:30PM Requirements Familiarity with Personal Lines insurance products. Answering calls and responding to customer inquiries. Accessing customer accounts and policy schedules. Processing payments, simple endorsements such as address changes, pulling documents. Providing customers with detailed information about policies and products. Liaison between agents, carriers, and customers. Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded. Typing up complaint reports. Managing the customer complaint database. Scanning and attaching files when necessary. All other duties as assigned. Knowledge, Skills and Abilities (KSA): Friendly and professional demeanor. Excellent communication and interpersonal skills. Basic computer skills and knowledge of database software. High-level typing skills. Advanced knowledge of telephone and call forwarding systems. Ability to remain calm in stressful situations. Ability to explain detailed policy concepts in a simple way. Required: High school diploma or GED. Active Property and Casualty license 3+ years’ experience working as a customer service representative. 2+ years' experience in Personal Lines. What We Offer: Medical Insurance Dental Insurance Vision Insurance 401(k) with employer match Short-Term Disability (employer paid) Long-Term Disability (employer paid) Life Insurance Employee Assistance Program Generous PTO Policy Tuition Reimbursement Employee Referral Program Growth and advancement opportunities Equal Opportunity Employer King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us in making a difference in the insurance industry.

Responsibilities

The Personal Lines Client Support Specialist will handle customer inquiries, manage accounts, and process payments and endorsements. They will also serve as a liaison between agents, carriers, and customers while identifying upsell opportunities.