Personal Lines CSR at Boston Ship Repair, LLC

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

70000.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Policy Changes, Billing Inquiries, Claims Assistance, Endorsements, Renewals, Problem Resolution, Collaboration, Attention To Detail, Customer Focused Mindset, AMS 360 Management System, Vertafore

Industry

Description

Personal Lines CSR Department: Insurance & Financial Services Employment Type: Full Time Location: Illinois Compensation: $60,000 - $70,000 / year Description We are seeking a dedicated and experienced Personal Lines CSR to join our team in the Chicagoland area. We're a multi-line independent insurance agency with a strong focus on personalized service and deep community roots. We're looking for a detail-oriented professional to provide exceptional support to our personal lines clients. Seeking a Personal Lines CSR candidate, proficient in the AMS 360 Management System or Vertafore, with at least 3 years of experience. Bonus, but not required, if candidate has Commercial Lines experience. Required to have and maintain a current Property and Casualty License. Option to work fully remote after first 60 days with mutually agreed upon in-person training days and agency office meeting once or twice a month. Majority of collaborative meetings conducted over TEAMS; expected to attend 6 in-person meetings per year. Key Responsibilities Client Support: Serve as the primary point of contact for personal lines clients, handling all service requests including policy changes, billing inquiries, and claims assistance. Policy Management: Process endorsements, renewals, and other policy-related documentation with accuracy and efficiency. Problem Resolution: Proactively address and resolve client issues, ensuring a high level of customer satisfaction. Collaboration: Work closely with our sales team and carriers to provide seamless support and ensure client needs are met in a timely manner. Skills, Knowledge and Expertise P&C License: Must hold a current Property & Casualty license. Experience: A minimum of 2 years of experience as an insurance CSR is required, with a preference for candidates who have prior independent agency experience. Skillset: Strong organizational skills, excellent attention to detail, and a customer-focused mindset.

Responsibilities

The primary responsibility is serving as the main contact for personal lines clients, managing service requests such as policy changes, billing questions, and claims support. This includes accurately processing endorsements, renewals, and resolving client issues while collaborating with sales and carriers.