Personal Lines Customer Service Representative P&C INSURANCE at Brown Insurance Services

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

55000.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Personal Insurance, Policy Changes, Claims Process, Data Entry, Communication, Problem Solving, Organizational Skills, Time Management, Empathy, Detail-Oriented, Insurance Regulations, Multitasking, Microsoft Office, Applied Epic, Quote Rush

Industry

Description

Join Brown Insurance Services Personal Lines Customer Service Representative Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, apply now and become a valued member of our team! Responsibilities: Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy. Process policy changes, and additions to meet clients' evolving coverage needs. Assist clients with insurance policy renewals and rewrites. Obtain quotes and coverage options for new policies and policy amendments based on client's needs. Review policy with clients. Handle policy cancellations and reinstatements while following company guidelines and regulations. Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed. Maintain accurate data entry in our management system. Educate clients on various personal insurance products, coverage options, and risk management strategies. Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery. Requirements: High school diploma or equivalent Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry. Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance. Familiarity with insurance policy terms, coverage types, and industry regulations. Communicate effectively with clients, team members, and insurance carriers. Strong problem-solving skills and the ability to address client concerns with empathy and professionalism. Detail-oriented with exceptional organizational and time-management abilities. Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic, and Quote Rush. Ability to multitask and manage multiple priorities. Active 4-40, 20-44, 2-20 License Prior experience (preferred). Benefits: Base $50k - $55k base + high competitive uncapped commissions Competitive commission structure PTO included Health Insurance – Employer pays majority for the primary insured Dental/Vision/Aflac Available – Employee cost 401k After 12 Months - Employer 4% match Brown Insurance Services is celebrating over 50 years as a family-owned agency in FL. We are a full-service independent agency representing top insurance carriers. These strategies allow us to operate in the client’s best interests, rather than being confined to limited options through a big-box agency. Check out our website to see more about the agency, and feel free to read our agency reviews from our amazing community of clients. Brown Insurance Services

Responsibilities

Serve as the primary point of contact for personal lines insurance, responding to clients' concerns with professionalism and empathy. Process policy changes, assist with renewals, and provide support throughout the claims process.