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PERSONAL LOANS COLLECTOR at Commercial International Bank (Egypt)

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Negotiation, Communication Skills, Microsoft Office, Microsoft Access, Accounting Principles, English Language, Arabic Language, Data Recording, Customer Relationship Management

Industry

Banking

Description

Job Purpose To collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers. Description Payments Collection 1. Check status of respective customers arrears (i.e. Credit card, Loans, or Auto & Mortgage) & prepare required data prior phone calls 2. Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system 3. Negotiate arrears settlements and report actions to be taken ‘partial payment, rescheduling or turning case to legal to the team leader 4. Organize filling / Documents properly to ensure easy access 5. Finalize daily transactions, and refer any back log to the collection supervisor Policies, processes, and procedures 6. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day to day operations 7. Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of work Compliance 8. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks Qualifications & Experience • Bachelor’s degree of Commerce, Business Administration, Accounting or related fields • 0 to 2 years of experience • Understands the principles of accounting and cost-effectiveness Skills • Good command of English language beside Arabic • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit • Keen for new experience, responsibility and accountability • Communication Skills • Must be adept in use of basic software such as Office, and ideally Access, Internet and email

Responsibilities

Responsible for collecting overdue and over-limit payments from assigned customer segments through outgoing calls. The role involves negotiating settlements, recording outcomes, and ensuring compliance with banking laws and internal policies.