SUMMARY:

The Personal Production Assistant position provides administrative support for a sales function or one or more MLOs and is responsible for the day to day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship. Responsible for identifying, researching, analyzing and resolving complex problems with accounts. Makes routine decisions in the absence of an officer. Advises and counsels clients on bank products and services. Assists the sales function or an MLO by processing and maintaining accurate and complete documentation. Compiles information from a variety of sources to prepare various reports. Responsible for file setup, ordering titles and appraisals, analyzing appraisals and title review. Prepares files for underwriting/validation. Validates and sends files to Corporate Underwriting. Responsible for closing loans and for compliance of loan file. Files must be handled in accordance with established Huntington and investor guidelines. NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required.

BASIC QUALIFICATIONS:

• High school diploma or GED is required.
• Minimum of 1 year experience in a sales support role required.

PREFERRED QUALIFICATIONS:

• Mortgage processing experience preferred
• Referral experience that includes providing related product and service options to customers.
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor.
• PC and Internet proficiency
• Strong organizational skills with attention to detailAbility to multi-task and work in a fast paced environment
• 
  Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
  No

• The Personal Production Assistant position provides “Simply the Best” customer service at all times.
• Provides administrative support for the mortgage retail sales department by supporting high producing mortgage loan officers.
• Manages and is responsible for the day to day activities and interaction between the client and Huntington in terms of the establishment, documentation and maintenance of the relationship.
• Builds a warm and effective rapport with clients and Huntington’s internal partners.
• Services customers by providing detailed information on specific accounts.
• Duties include typing, data entry of loan applications, answering phones and filing.
• Researches and resolves complex problems regarding service activities and operational issues.
• Cross-sells bank products and services.
• Assists the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations.
• Maintains up to date knowledge of products, services, departmental systems and related technology and policies and procedures.
• Performs other duties as assigned.