Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Part-Time Temporary Position ending March 31, 2026
Hours: 14 hours; Saturday-Sunday 7:00am-2:00pm
Position Purpose summary:
The Personal Support Worker assists the Shelter Services Manager and coworkers in creating and maintaining a high quality, community program suitable for providing varying levels of care to program clients.
Accountabilities:
Client Services:
- In an efficient, client centered and trauma-informed approach, the PSW will assist clients with the provision of activities of daily living as required, including bathing, meal, washroom, mobility assistance etc.
- Maintain appropriate involvement with clients and their caregivers by building healthy and professional boundaries, establishing trust, communicating empathy/sensitivity and by maintaining ongoing awareness of working relationship status.
- Monitor and support clients and the environment to ensure safety.
- Lift and transfer clients using mechanical or physical means according to established protocol.
- Assist clients with mobility as required to ensure their safety.
- Providing and serving breakfast, lunch, and dinner to clients. Take active measures to ensure a pleasant participant experience by setting the environment and employing a strong customer service focus during interactions.
- Assist or facilitate as required the safe arrival and departure of participants.
- Remain cognizant and informed of infection prevention and control measures and abide by all applicable policy in the achievement of a healthy environment.
- Respond calmly and professionally in emergency situations and assist as directed; implement First Aid Training and Non-Violent Crisis & Prevention Training when required.
- Facilitate pre-planned recreational activities for program participants in partnership with the Shelter Support team in a positive and engaging manner.
Assist clients in the changing of bed linens and laundry where necessary to preserve hygiene for the clients.
Communication/Administration:
Maintain accurate documentation and records.
- Report any actual or potential problems/situations to the Shelter Services Manager or designate.
- Report any identified needs to appropriate team members, Shelter Services Manager and/or designate in person, by phone and through email communication.
- Complete and submit detailed incident reports.
- Monitor and respond to internal email correspondence regularly.
Participate in the development of departmental policies and procedures.
Property:
Report any property damage, mechanical breakdown of equipment and/or repairs needed in the program as per policy.
Health & Safety
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Ensure compliance with all COVID-19 protocols and requirements.
- Responsible for the following, work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
- Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual.
- Maintain sanitation and proper health, and safety standards of hygiene while performing duties.
General
- Uphold all Salvation Army policies, directives, and operating guidelines as contained in the Policy Manual of The Salvation Army London Centre of Hope.
- Assist the Shelter Leadership, and team members in creating and maintaining a high quality, client focused, community program suitable for providing varying levels of care to program participants.
- Demonstrate commitment to client centered, housing focused, trauma informed care.
- Provide coverage for other staff during absences as needed.
- Participate in client specific and/or program specific training and professional development as required.
Perform other position related duties as required.
Critical Relationship Centered Management:
- Develop open and respectful relationships as they are essential to high quality client care and positive team culture.
Internal relationships:
- Executive Director, Leadership, coworkers, students, volunteers
- Mandatory attendance at scheduled staff meetings and training events.
External relationships:
- The Salvation Army Corps and Programs, Community Programs, program clients and their families
MANAGERIAL/Technical Leadership RESPONSIBILITY:
- This position reports directly to the Shelter Services Manager or designate.
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