Personal Vacation Planner Agent (Remote) at Holland America Group

Miramar, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

100000.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer service, Relationship building, CRM management, Communication, Prospecting, Closing, Time management, Multi-tasking, Problem-solving, Microsoft Office Suite, Lead conversion, Presentation skills, Interpersonal skills

Industry

Travel Arrangements

Description

Job Summary We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC. This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets. ESSENTIAL FUNCTIONS: * Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects. * Present cruise products and make travel recommendations. * Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals. * Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales. * Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing. * Perform other job-related functions as assigned. QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES: * Minimum High School Diploma or GED. * Inside / outside field 1 year sales experience with proven sales success. * Experience developing new business and new accounts with a customer service background. * Proficient in Microsoft Office Suite. * Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels. * Excellent interpersonal skills. * Superior prospecting, presentation and closing skills. * Comfortable working in an environment requiring achievement of monthly sales targets and goals. * Effective time management, organizational and multi-tasking skills. * Ability to maintain strong working knowledge of cruise products. * Ability to work independently and manage our Customer Relationship Management (CRM) system. * Good problem-solving skills. * Consistent and reliable attendance and punctuality are essential functions of the job. * Must be fluent in English and be able to read, write and articulate in English * For internal interest, one must be in good standing with no verbal, written, or final warning. OTHER: * Shifts: * The training class runs for four (4) consecutive weeks: * Monday through Friday 09:00 AM - 06:00 PM (EST). * Once you've graduated from the training, your schedule will be: * Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). * Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. * Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role. * All applicants should fill out the application thoroughly. * Salary: * The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+. ***Or your State minimum hourly wage if higher Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. * Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure. * Sick Time – All full-time employees receive 80 hours of sick time each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement ETHICS & COMPLIANCE: In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. #LI-DN1 #LI- REMOTE # CCL About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf [https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf] https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf [https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf]

Responsibilities

The role involves selling cruise vacation packages through outbound communication channels and managing customer relationships via a CRM system. Responsibilities include meeting monthly sales targets and delivering excellent customer service to drive repeat business.