OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a positive experience. This position requires strong communication skills and the ability to analyze customer needs effectively. Must have pest control experience.

SKILLS

• Proficient in English with excellent verbal and written communication skills.
• Proficient in Field Routes software preferred.
• Strong background in customer service or call center environments.
• Ability to analyze situations and communicate solutions effectively.
• Experience with data entry and computerized systems.
• Familiarity with cash handling procedures is a plus.
• A proactive approach to problem-solving and client support.
• Ability to work collaboratively in a team-oriented environment.
  If this sounds like you, we would love to hear from you. We look forward to welcoming you to our team!
  HomeShield is an equal opportunity employer. All resumes held in confidence.
  Job Type: Full-time
  Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Analyze customer issues and provide effective solutions.
• Maintain detailed records of customer interactions through data entry.
• Process transactions, including cash handling and order management.
• Collaborate with team members to enhance service delivery.
• Follow up with clients to ensure their needs are met and issues are resolved.
• Uphold company policies and procedures while delivering excellent client services.