JOB SUMMARY

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

SALON AND OVERALL STORE EXPERIENCE:

• Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person or online, and responding to general pet parent concerns.
• Greets and supports pet parents, answers their questions and recommends wellness solutions based on the pets’ need.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet parent engagement around marketing promotions.
• Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.
• Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
• Independently performs full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with PetSmart’s bathing standards and procedures.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed.
• Maintains communication with Experience Leader on business trends and provides best practices to suggest for implementation.
• Communicates and reports any facilities or supply needs to the Experience Leader or Leader on Duty.
• Recommends, informs, and sells services and merchandise.
• Assists and works in other departments as required. Other duties may be assigned.

QUALIFICATIONS

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

DO WHAT YOU LOVE

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom-you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: