Pet Parent Experience Associate at Sploot Veterinary Care

Highlands Ranch, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

23.0

Posted On

27 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Schedule Management, Veterinary Clinic Operations, Customer Service, Problem-solving, Communication, Empathy, Team Collaboration, Appointment Coordination

Industry

Veterinary Services

Description

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families. What Makes Sploot Different At Sploot Veterinary Care, we’re committed to delivering high-quality veterinary care - from routine wellness visits to urgent needs - while supporting a healthy, collaborative work environment for our teams. We believe exceptional patient care starts with empowered, well-supported professionals. What Makes You A Great Fit Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting. Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences. What You’ll Do Client Support & Coordination: Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out. Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency. Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care. Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment. Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit. This is an onsite position requiring coverage across multiple clinic locations. Weekend shifts are included as part of the regular schedule. The Perks of the Pack Competitive Compensation: Starting pay of $20–$23 per hour, with opportunities for growth based on performance. 401(k) Retirement Plan: Company match to support your long-term financial goals. Comprehensive Healthcare: Medical, dental, and vision coverage with a generous employer contribution, plus HSA options. Paid Time Off: Two weeks of PTO to start, with additional time accrued based on tenure. Paid Parental Leave: Up to 12 weeks of paid leave for eligible team members. Pet Care Benefits: Generous discounts and perks for your own pets. Team Perks: On-shift meals and snacks, team events, and Sploot-branded apparel. At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be. Your future looks good from here. According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce. #LI-Onsite

Responsibilities

The associate serves as the primary point of contact for pet parents, managing clinic schedules and ensuring a welcoming experience from check-in to check-out. They also collaborate with veterinary staff to maintain efficient appointment flow and provide empathetic support to clients.