Pet Resort Guest Service Representative at K9 Resorts of Audubon

Madison, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

19.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Pet Care, Check-in/Check-out Procedures, Reservation Management, Point of Sale System Operation, Animal Handling, Medication Administration, Body Checking, Sanitation, Salesmanship, Enthusiasm, Reliability, Teamwork

Industry

Hospitality

Description

Benefits: Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Vision insurance Role: Pet Resort Guest Service Representative Job Summary: As a Pet Resort Guest Service Representative at K9 Resorts of Madison, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: Follow all operational procedures as outlined in the K9 Resorts Operations Manual. Greet all customers entering the building. Perform check-in/check-out and reservation procedures in the POS system. Take custody of pets and ensure they are properly placed in the building. Answer telephone inquiries. Provide tours of the facility to potential customers when necessary. Feed and medicate all dogs. Provide personal playtimes for dogs when requested. Perform body checks to identify pre-existing conditions and/or injuries. Perform tasks as requested by management, including: Sanitation of the lobby, boarding, and daycare accommodations. Monitoring daycare. Bathing dogs. Pet Resort Guest Service Representative Qualifications: Ability to lift at least 30 lbs. High school diploma or equivalent required. Some weekend and holiday hours are required. Salesmanship personality and comfort. Outgoing, positive, and enthusiastic personality. Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!

Responsibilities

The primary goal is to provide every client and their dog with a 'wow experience' by upholding company mission and values during all interactions. Responsibilities include managing check-in/check-out, answering inquiries, providing facility tours, feeding/medicating dogs, and performing necessary operational tasks like monitoring daycare and bathing.