Job Title: Pet Welfare Adviser
Location: Mobile around Liverpool City Region. Based at Liverpool Centre L29.
Hours: 30 hrs per week over 4 days, including one weekend day.
Annual leave: 24 days pa. (of 30 days full time equivalent).
Salary: £13.50 - £16.50 per hour, depending on required experience.
(£26,325 - £32,175 full time equivalent)
Contract: 1 year Fixed Term contract with potential extension.
Reports to: The Director Liverpool.

ABOUT US

We are an ethically driven independent charity who have earned the respect and trust of the community over the past fifty years for our commitment, care standards and rehoming and wildlife release results. We provide aid across the Northwest and Wales for a broad range of domesticated, farmed and wild animals. We are committed to our promise to never put a healthy animal down.
Our Mission
To make a great quality of life possible for all vulnerable animals, today and tomorrow.
Our Vision
A world where all people protect animals and value nature.

PROFESSIONAL QUALIFICATIONS

· BSc (Hons) Animal Science (Pet Behaviour and Welfare) or equivalent.
· Canine Trainer or Behaviourist qualification at level 4
· Grade A-C/5-9 GCSE in English and Maths
· Desirable: be a Suitably Qualified Person (medicine adviser)
· Desirable: be a member of the Animal Behaviour and Training Council

EXPERIENCE

· Must have 3 years experience of working in an animal rescue, veterinary setting or working canine behavioural trainer.
· Practical working experience of handling a broad range of dogs, cats and rabbits.
· Experience of developing rapport and trust with individuals in a rescue, community or educational setting.
· Experience of successfully working in a measured and target based environment.

ABILITIES AND SKILLS

· Exceptional active listening skills, without judgement
· Can evidence an ability to support, motivate and influence engaged and disengaged people.
· Can evidence an ability to find practical lasting solutions to problems and barriers
· Confident to provide advice and guidance with the scope of your expertise and determine when additional support is required.
· Exceptional communicator who is able to successfully advocate on behalf of owners.
· Confident driver with a clean driver’s license, with the willingness to drive a large van.
· Able to confidently and safely handle dogs, cats and rabbits.
· Able to microchip animals in line with good practice standards and legal requirements.
· The ability to work independently and with others, and develop a broad network of partners.
· Proven ability to consistently gather quality evaluative information.
· Comfortable working to achieve targets, with an ability to review and adapt quickly.
· Determined and resilient
· Consistently warm and positive can-do character.
· Excellent administration, organisation, record keeping and coordination skills
· Strong IT skills including databases, and MS Office applications.
· Able to stay calm and confidently handle stressful situations.
· Reliable and committed to the success of helping people to retain pets in loving homes.

THE PURPOSE OF THE POST

All rescues across the UK are currently under excessive pressure from unprecedented demand. We need to do more to help keep pets in loving homes, and out of rescues. We are launching an exciting, innovative 3-year community support scheme provide accessible, non-judgemental support to pet owners who would otherwise not be reached.
As this postholder, you will be at the forefront of this important work. You will provide bespoke advice and practical support to individual and their pets in the heart of communities across the Liverpool City Region. The work will be delivered via a touring mobile unit with the aim of helping owners to retain and properly provide for their pet’s needs. You will be responsible for providing behavioural advice and practical animal welfare solutions appropriate to your experience and expertise.

KEY RESPONSIBILITIES

· Deliver preventative individual consultations with pet owners and their pets.
· To successfully engage, motivate and support owners to change their behaviours and access effective support.
· Microchip dogs and cats, and check and update details.
· Advise on basic training requirements, positive techniques and problem solving options.
· Signpost owners to reputable, accessible resources for further support.
· Provide, and signpost to, sound accessible physical health guidance for pets.
· Signpost to social and financial support and advisory services for people.
· Provide information and educational literature on relevant topics.
· Advise owners of support options for neutering.
· Identify pets at risk of homelessness and present support options to help them maintain a good home.
· Identify and make referrals for owners who may require short term direct intervention.
· Support and advocate for responsible pet owners in rented accommodation
· Deliver talks and training to engage and educate current and potential pet owners.
· Provide remote advice to owners via an outreach email.
· Be a point of contact for partner organisations requiring pet related support.
· To record and collate outreach service user data and produce evaluation reports under a series of project output targets.
· Manage administration and coordination of the scheme.
· Liaise with partner organisations.
· Liaise with the rescue teams to coordinate support and build the project capabilities.
· Work alongside the communications team to deliver communication and PR objectives.
· Drive and maintain the facilities on a long wheelbase vehicle, ensuring high standards of housekeeping.
· Adhere with all instructions, policies and best practice in respect of health, safety and hygiene in the working and animal environments, and in accordance with the Health and Safety at Work Act (1974) and other associated regulations currently in force.
· Undertake training as required for the successful delivery of the work.
· You will support and participate proactively in Freshfields campaigns and appeals.
· Always work within the parameters of Freshfields Policies and Procedures.
· You will undertake such other duties as may be reasonably required by your manager.