PFS Pre-Collections Analyst at Providence Anesthesiology Associates PA

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Billing, Supervisory Experience, Data Analysis, Process Improvement, Patient Service, Communication Skills, Problem-Solving, Team Leadership, Data Visualization, Regulatory Compliance, Training, Performance Metrics, Collection Workflows, Predictive Modeling, Software Proficiency, Attention to Detail

Industry

Hospitals and Health Care

Description

Description Job Title: PFS Pre-Collections Analyst Job Type: Full-Time Location: On-site role, frequent travel to facilities (daily/weekly), with occasional remote flexibility. We are seeking a dedicated and detail-oriented Pre-Collections Analyst to oversee patient pre-collection activities within our healthcare organization. This role offers an exciting opportunity to lead a team, optimize collection processes, and contribute to improved financial performance while ensuring excellent patient service. If you have a strong background in healthcare billing, supervisory experience, and a passion for operational excellence, we encourage you to apply. Key Responsibilities: Oversee the daily operations of patient pre-collection activities, including Site of Service collections, pre-collection software tool oversight, and patient estimate communications via statements, text, and phone. Conduct routine analysis of pre-collection and site-level performance reports to identify trends, risks, and opportunities for process improvement. Develop and present performance dashboards and scorecards to leadership that track KPIs such as collection of success rates, refund ratios, and time-to-collect metrics. Collaborate with management to set data-informed performance goals and design targeted improvement initiatives. Provide on-site and virtual training to both facility and PAA team members, focusing on process optimization informed by data trends. Partner with BI team to validate data integrity and ensure alignment across reporting platforms. Travel to facilities as needed for process audits, data validation, and implementation of data-supported recommendations. Collection Analysis & Optimization Analyze payment trends, collection workflows, and refund data to identify process gaps and opportunities to increase efficiency and reimbursement. Develop predictive models and data visualizations to anticipate collection challenges and improve forecasting accuracy. Continuously evaluate the pre-collection landscape, leveraging data analytics to recommend workflow improvements and automation opportunities. Support escalation management by analyzing root causes and presenting actionable insights to improve resolution rates. Ensure compliance with all relevant regulations and reporting standards related to patient financial services and collections. Pre-Collection Metrics & Reporting Own the development, maintenance, and enhancement of pre-collection performance dashboards and reporting tools. Monitor and analyze key metrics, including daily collection volumes, patient refund trends, collection-to-deposit ratios, and site satisfaction scores. Create recurring and ad hoc reports for leadership, highlighting trends, anomalies, and performance drivers. Partner with stakeholders to define and refine reporting requirements that support data transparency and strategic decision-making. Implement changes to protocols and procedures based on metric analysis, updating SOWs, job aids, and documentation as needed. Minimum Qualifications Education: An associate degree is required; however, a combination of relevant work experience and education may be considered. A bachelor’s degree is preferred. Experience: A minimum of 3-5 years of experience in patient financial services, medical billing, or collections is required, along with prior supervisory or team lead experience. Strong understanding of healthcare billing and collections software, processes, and regulations, particularly within call center settings, is essential. License: Valid driver’s license required. Organizational Skills: Ability to analyze data and implement strategies for improvement. Strong problem-solving skills and attention to detail. Computer Skills: Experience with medical billing and healthcare management software systems is preferred, along with proficiency in Microsoft Excel, Outlook, Word, and PowerPoint. Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences. Reasoning Ability: Proven ability to lead and motivate a team, driving efficiency and performance. Join our team and be part of a dynamic organization committed to operational excellence and patient-centered service. We offer a collaborative work environment, opportunities for professional growth, and comprehensive benefits to support your career development. Requirements About Providence Anesthesiology Associates Headquartered in Charlotte, North Carolina, Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 150 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 246,000 patients annually. Why work for PAA? PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field. Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021 - 2023, PAA’s core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what’s right and don’t compromise. What’s in it for you? Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment. We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more. We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA. What else should you know? Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status. PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.

Responsibilities

Oversee patient pre-collection activities and optimize collection processes within the healthcare organization. Conduct analysis of performance reports to identify trends and collaborate with management to set performance goals.