POSITION SUMMARY

Industry: Pharmaceutical Sector
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Paarl
Contract: Permanent
Remuneration: Market Related
EE position: Yes

KNOWLEDGE:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

SKILLS:

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

EXPERIENCE:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

EDUCATION:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

RESPONSIBILITIES

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

DUTIES

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements