Demonstrate warmth, empathy, and compassion while acting in the patient’s best interest to achieve excellence in the areas of patient-centered care, customer service, workflow efficiencies, and professional clinical services (disease state management, medication reviews and adherence, health risk assessments, injections/vaccines etc.)
Provide patient counselling and education for new therapy to patients/caregivers while tailoring to the needs and concerns of the patient (i.e., literacy, hearing loss, privacy, etc.)
Initiate care plans, follow up, and complete proper documentation
Participate in professional programs and collaborate with colleagues to provide excellence in health & wellness services to all patients
Actively engage in all areas of Fusion to ensure patients experience seamless care and a consistent pharmacy experience across locations
Ensure prescription safety prioritizing technical functions to Pharmacy Registered Technicians and Assistants as required
Thoroughly understand all relevant corporate pharmacy service offerings/ programs and provide each customer/patient with the program that meets their health care needs
Maintain current knowledge of pharmacy practice, regulatory requirements, and industry trends/developments; attend training as required
Adhere to all regulatory requirements, Company policies, processes, and procedures (e.g., OHS, Loss Prevention, CQI)
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