LOCATION:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

WHY THIS ROLE IS IMPORTANT?

Pharmacist – Patient Contact Centre, Central Pharmacy Services

WHAT YOU WILL DO:

• Successfully complete all required program training and testing
• Convey a positive company image when communicating with patients, providers or pharmacies and within the workplace at all times
• Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system
• Consult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone
• Entry of clinical and non-clinical information into application databases
• Achievement of specific quality goals related to adherence to standard operating procedures
• Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice
• Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performance
• Maintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consent
• Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice
• Perform additional duties including supporting additional CPS programs, such as central fill programs CPAK and Vial, based on workload and business needs

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.