LOCATION:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

WHAT YOU WILL DO:

• Oversee the workflow processes to effectively prioritize and manage efficiencies within the team.
• Responsible for supporting management with delivering on business objectives defined for the team members such as productivity plans and service level metrics.
• Responsible for supporting management of Pharmacists and Pharmacy Assistants to ensure success with overall objectives. Work with Colleagues to cover off periods of absence, high workload, or any other instance as required to ensure that there are no gaps in frontline duties or team supervision.
• Responsible for supporting the continuous quality improvement for team members.
• Responsible for supporting the implementation of new programs as required.
• Responsible for supporting the identification of program improvement opportunities to deliver value to stores and patients.
• Responsible for support the training of all new staff and maximizing the effectiveness of each individual through further training opportunities as required.
• Will be required to work as part of the Operations schedule to ensure adequate support for team members.
• Responsible for supporting front line operations during peak volume periods, when there are low resources, or when determined by the needs of the business.

TYPE OF ROLE:

Temporary with Benefits (Fixed Term)
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

This position is responsible for assisting in:

• The management and coordination of operational processes of the Central Pharmacy Services team performing non-production/cognitive services and to ensure optimal service to client pharmacies and patients.
• The incumbent will provide support in monitoring the performance and development of the team, support quality management, and assist in identifying process improvements to ensure a best-in-class customer experience