At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Pharmacy Assistant is responsible for all administrative duties related to the dispensing, and where applicable, scheduling and/or shipping and packing of medications. The Pharmacy Assistant communicates with patients regarding SDM Specialty Health Network (SDMSHN) Pharmacy services and clarify issues with physicians, nurses, pharmacists, and other parties involved in providing healthcare to the patient. The Pharmacy Assistant coordinates relevant information with the customer service, reimbursement services, call center, operations and finance departments regarding medication dispensing and appropriate billing. The Pharmacy Assistant plays a pivotal role in the coordination of internal and external workflows and communications to ensure medications are provided on a timely basis to patients. This includes coordination, workflow management, data entry and billing accuracy. The incumbent must possess a thorough knowledge of Pharmacy Practices. The Pharmacy Assistant must work under the supervision of a Pharmacist.

- Medication preparation related activities - The Pharmacy Assistant is responsible for various aspects of medication preparation, including, but not limited to:

- Review received prescriptions and documents for completeness

- Triage production and workflow

- Accurate and timely entry of demographic information, payers’ information, clinical notes and prescriptions into computer systems

- Generation of medication labels to enable timely dispensing and delivery

- Accurate labeling and preparing of medications for review by Regulated Professional

- Oversee delivery of medication to patients. This includes packing and shipping as required: creating courier waybills and packing cold chain and ambient medications in appropriate package

- Collation and filing of dispensing documents according to Pharmacy regulations and procedures

- Follow-up on any unsuccessful deliveries or back-ordered items