Pharmacy Assistant - Express Scripts Canada

at  The Cigna Group

Pharmacy Operations is responsible for ensuring the efficient operations of the Express Scripts Canada pharmacies. This department is responsible for establishing and maintaining corporate standards of quality, productivity and performance in accordance legislative and regulatory requirements. Further, this department is responsible for overseeing the production levels and service standards associated with pharmacy operations.
Express Scripts Canada is actively looking for a Pharmacy Assistant to support the day-to-day operations of the pharmacy operation and be responsible for processing prescriptions through Kroll and responding to and taking action on member requests as appropriate within his/her scope of practice.

QUALIFICATIONS:

• 2 years of recent dispensing experience in a retail pharmacy is essential
• Working knowledge of third party plans required
• Excellent written, verbal and oral communication skills,
• Team player with the ability to work independently
• Strong customer service focus
• Strong work ethic and positive attitude is a must
• Knowledge of pharmaceutical math
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Proficient in Kroll software
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Results-oriented paying attention to detail
• Ability to multi-task
• Accuracy in Data Entry is mandatory
• Bilingualism (English and French) is an asset

• Gather information to create and maintain patient profile including allergies and conditions
• Accurately process prescriptions through Kroll including third party adjudication
• Escalate coverage questions to 3rd party adjudicators as necessary
• Inventory Management (ordering, receiving and shelving)
• Provide exceptional customer service over the phone
• Label and prepare prescriptions
• Manage patient’s billings and accounts receivable