A-Line Staffing is now hiring Customer Care Representatives (Remote). This role supports one of the nation’s largest Pharmacy Benefit Managers, a Fortune 5 company, with excellent career growth potential.

CUSTOMER CARE REPRESENTATIVE REQUIREMENTS

• 1 year of customer service experience (call center, retail, hospitality, military, etc.).
• Proficiency with Windows-based computer applications.
• High school diploma or equivalent.
• Willingness and ability to be on camera during training and meetings (remote roles).
• No time off allowed during the first 6 weeks of training.

CUSTOMER CARE REPRESENTATIVE PREFERRED QUALIFICATIONS

• Associate’s degree or equivalent experience.
• 6+ months of healthcare or pharmacy experience.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain patient, empathetic, and professional with members.

• Assist members by answering inbound calls regarding their pharmacy benefit plans, prescription coverage, and mail order options.
• Provide empathetic, patient-focused service to help members understand their benefits.
• Navigate an evolving healthcare environment, offering solutions and education to improve members’ experiences.
• Adhere to HIPAA and other governmental compliance standards.
• Participate in a comprehensive training program that includes hands-on learning and virtual/on-site leadership engagement.