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Pharmacy Clinic Liaison at Jackson Hospital and Clinic

Montgomery, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Issue Resolution, Communication Skills, Technical Knowledge, Initiative, Prioritization, Medication Access Coordination, Adherence Promotion, Patient Support, Clinical Liaison

Industry

Hospitals and Health Care

Description

Contributes to the Customer Service job family in a support capacity. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Handles more complex issues requiring research and follow-up with customer. Must have thorough technical knowledge of assigned products and excellent communication skills. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Customer Service. As a Specialty Pharmacy Liaison, you will support patients and clinical teams by coordinating medication access, promoting adherence, and serving as a trusted partner throughout the specialty medication journey. Working onsite in clinical environments, you will help strengthen communication between providers, patients, and pharmacy teams to ensure a seamless, compassionate care experience. Qualifications Education: High school diploma and valid Alabama Technician registration. Experience: 3-5 years of experience as a pharmacy technician. Licenses, Certifications and/or Registrations: Current technician registration in the State of Alabama.

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Responsibilities

This role involves investigating and resolving escalated customer service issues, acting as a primary liaison between customers, Health Plans, and Service Centers. As a Specialty Pharmacy Liaison, the individual will coordinate medication access, promote adherence, and strengthen communication between providers, patients, and pharmacy teams.