Pharmacy Customer Care Technician at Synchrony Pharmacy

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Issue Resolution, Prescription Management, Claims Adjudication, Medicaid, Medicare D, Private Insurance, Onboarding, Patient Follow-up, Communication Liaison, Medication Coverage Issues, Staff Training, Confidentiality, Microsoft Office Suite, Pharmacy Technician Registration

Industry

Pharmaceutical Manufacturing

Description

Overview Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments. Synchrony Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization. Let’s talk about benefits. Competitive salaries and weekly pay Wage increases EVERY quarter Student loan repayment, scholarships, and tuition reimbursement Health, dental, vision, and life insurance kick in on the first of the month after your start date 401(k) Match Bonuses for attendance, referrals, and gas Quarterly employee recognition ceremonies And so much more! Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Responsibilities Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries. Duties: 1. Provides customer service and issue/resolution.2. Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.3. Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.4. Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.5. Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP’s/Insurance plans.6. Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.7. Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.8. Assists with special projects as needed. Qualifications High School diploma or equivalent. Associates degree preferred. Licenses/Certifications Kentucky Pharmacy Technician Registration or eligble. Experience One (1) year pharmacy customer service experience. Healthcare, senior living industry, pharmacy or long- term care environment preferred. Minimum one (1) year multi-facility experience preferred. Exemplary computer skills that include knowledge of the Microsoft Office Suite of products. #pharmacy

Responsibilities

The technician acts as a liaison between customers and the pharmacy, assisting with complaints, orders, errors, billing, and other inquiries while providing customer service and issue resolution. Key duties include resolving insurance claim rejections and denials, partnering on controlled drug prescriptions, and assisting with patient onboarding and follow-up.