Pharmacy Implementation Manager (Client Account Support Advisor) - Evernort at The Cigna Group

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

137800.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pharmacy Benefit Management, Healthcare Implementation, Project Management, Client Relationship Management, Claims Processing Strategy, RFP Response, Presentation Skills, Interpersonal Communication, Negotiation, Process Improvement

Industry

Hospitals and Health Care

Description

The job profile for this position is Client Account Support Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Role Summary: This role assists in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients (almost 6300 Pharmacy clients and over 6 million customers). Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. Responsibilities: Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services Partners with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy Ensures client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations Creates solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements Clarifies client intent regarding benefit plan design, account structure, reporting and communications Gathers, translates, and inputs client requirements into Cigna operating systems Subject Matter Expert for (RFP) Response for Proposals Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets Adheres to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity Qualification: High School Diploma, required. Bachelor’s degree preferred. 4+ years of experience with Pharmacy Benefit Management (PBM) and Healthcare implementation, required. 4+ years of experience with various Pharmacy PBM systems and vendors, required. 2+ years of experience working with clients and brokers developing effective relationships, preferred. 2+ years of Experience with ESD, ePro, Vista, a plus. Strong presentation skills to internal and external clients and executive leadership, preferred. Highly organized with demonstrated ability to manage multiple priorities and execute tasks with strict timelines, required. Demonstrated project management experience; planning, coordinating and tracking multi-functional activities, preferred. Excellent communication and interpersonal skills to work effectively with internal and external business partners and clients, required. Ability to independently operate, negotiate, and take initiative in fast-paced, multi-faceted environment, required. Ability to travel up to 10% of the time required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

Manage the implementation strategy for pharmacy clients, ensuring alignment with Cigna Pharmacy Management goals and effective claims processing. Act as a subject matter expert for RFP responses and maintain client retention through effective relationship management.